When you want a home delivery, but don’t need your order to be brought inside from your curb or driveway, a curb-side residential delivery “with liftgate” is a cost-effective option that you can add before or after your order ships.
You’ll need a flat paved area that is spacious enough for the truck, and for the liftgate to be lowered. Have help ready on the delivery date to bring your materials inside from the curb when your order arrives.
If you add this option after your order has shipped, please contact the ContainersDirect Logistics department for the best rates.
If moving your order into your home is going to be too strenuous, or you don’t expect to have help on the day your order is due to arrive, then it might be worth investing in an inside residential delivery. This adds a bit of extra value, as the carrier will move your order inside for you.
Like the lifgate delivery option, an inside residential delivery can be added before or after your order ships.
If you do add it after your order has shipped, please contact ContainersDirect Logistics for the best rates.
If your order is overweight or oversized, a liftgate isn’t practical. An oversized or overweight order may involve:
The overweight orders scenario depends on the type and the physical dimensions of the products you’ve ordered. A ContainersDirect Logistics representative is ready to help you with these kinds of orders, or even if you’re unsure of the type of delivery to expect.
If you need to have your order sent directly to a commercial location instead of a residential one, a commercial delivery is a logical option.
If you do add this type of delivery after your order has shipped, please contact ContainersDirect Logistics for the best rates.
Some items can be picked up directly from our warehouse. You can find out if this is an option for you by going to your Shopping Cart screen.
Before your pick up date, you will receive an email from ContainersDirect that will include your order pick up number, and a link to a Google map to let you know where to find our warehouse.
Even if you don't live near a ContainersDirect distribution point, you can still save money by picking up your order yourself from the third-party carrier's terminal in your area. With this option, the carrier will work with you by informing you by phone when your order is ready to be picked up at the terminal closest to you.
For questions about the dimensions of your order, including concerns about vehicle capacity, please contact ContainersDirect logistics who are happy to help you with the details specific to your order with us.
Whether or not you've chosen a residential delivery, commercial delivery, or terminal pick up, you have a range of shipping levels of service to suit your needs.
Here are your options:
The lead time of your order is as quoted. The carrier will call to book an appointment at your convenience for either pick up or to-site delivery. The lead-time given in your quotation is based on standard transit time to your location from the carrier's distribution point.
With this service, your order is not only expedited, but you can also choose the date/time of the expedited delivery, after product lead-time is factored in. You will have the product lead-time information in your cart at the time you place your order.
You can add TimeKeeper service before or after your order has shipped. If you add it after shipping, please contact ContainersDirect Logistics for the best rate. Additional charges apply.
With this patio furniture-only service, your patio furniture is delivered, unpacked, and set up. The packaging is taken away and recycled for you. You can combine this service with the regular low-cost delivery or the TimeKeeper options listed above. Additional charges apply. Contact ContainersDirect Logistics for specific fee information.
This shipping option is for orders over 4,000 lbs. Sometimes, this means a better rate than the standard service. But, the above shipping service levels don't apply if you choose the volume rate option. Please contact ContainersDirect Logistics for the best rates.
For all shipping levels of service, deliveries typically take place between 8 a.m. – 5 p.m. Monday to Friday. The timing of your delivery depends on your “shipping lane” which means the origin to destination route as determined by the carrier.
When you choose a residential or commercial site delivery or a Terminal Pick Up, you can easily track your order online.
ContainersDirect will email you as soon as your carrier picks up your order from our warehouse. The email will tell you:
Your carrier will call you once they have picked up your materials from our warehouses. They will let you know when your delivery will be. While delivery times vary, they typically take place Monday to Friday, 8 a.m. - 5 p.m.
Please be at the delivery location at the set appointment time. If a redelivery is required, you may incur additional shipping charges.
When the product has been delivered, the driver will ask you to sign the waybill.
Before signing the waybill, please do a quick visual inspection of the delivery. Make a note of any visible damage to packing materials and record them on the waybill at this time. Take pictures, and take notes. Keep all packaging of any damaged boxes, if any.
If there is any damage you think was sustained during shipping, please call ContainersDirect so that we can solve any issues together at the earliest possible point.
Any questions? We're here to help
At ContainersDirect, we want to make sure that your shipping experience is easy, efficient, and worry-free. Please don't hesitate to contact us at any point during the shipping process.
+1 (801) 746-0747
Thank you for your order!